Spinit Casino keeps answers short, because a clear reply is faster than a long one.
trustWhen do I hear back about deleting my data?+
By the next morning, our privacy address replies to requests for a copy of your data or its deletion. Send the request from the email address on your Spinit Casino account so we match it correctly. Verification documents may be required before anything is released.
trustHow long does verification take after I upload documents?+
Around 28 hours after you upload proof of identity, proof of address and payment method confirmation. Most checks close well before that. If a document is blurred, we ask again and the clock restarts, so a clear photo saves a day.
trustWhat if I am not happy with the answer?+
If a reply misses the mark, ask for the matter to be escalated to a supervisor within the same chat or email thread. When that still leaves you unsatisfied, write to
[email protected] with your reference. The Anjouan Offshore Finance Authority, licence ALSI-802994, is the next step after us.
trustWhy should I close my account instead of just logging out?+
Because a self-exclusion or a break is best set formally, not left to willpower. Ask in live chat and the account closes, with any balance returned to you. Reopening later takes a fresh request, which is exactly the point.
trustWhat if I cannot remember my login details?+
Your registered email address, and then a few details only you would know: date of birth, the payment method on file, recent deposit amounts. We never ask for your password or a one-time code. If someone does, it is not Spinit Casino.
trustDo I need to call during business hours in Australia?+
No, the desk never closes. Live chat and the local Australian number are staffed 24 hours a day, seven days a week, so a Sunday night question gets a Sunday night reply. Expect roughly one minute in chat and two minutes on the phone.
trustWhy do you answer in more than one language?+
Because a problem explained in your own language is understood faster. Spinit Casino answers in English, German, Finnish and Norwegian, and the Australian numbers and chat are handled by English speakers in AEST. Say which language suits you and we switch.